Submit a product-related complaint (sandbox)

1Your details

2 Provide details of the product complaint

3Details of the complained party

4Summary and submission of product complaint

1. Your details

Name of the complainant *

First

Last

Address of the complainant *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Email address of the complainant *

Phone number of the complainant *

2. Provide details of the product complaint

Purchased product category *

Select a product category based on the basic characteristic of the product or its relationship with other products. Start typing the category and select it from the list. If the category is not in the list, select "Not in the list".

Brand name selection *

Start typing the brand name and select it from our database. If the brand name is not in the list, tick the "Brand name is not in the list" option below.

Brand name is not in the list

Brand name is not in the list

Model/ type *

Year of manufacture *

Colour *

Select product identifiers (minimum 1 required) *

Date of purchase *

Purchase price (£) *

Invoice or receipt number (proof of transaction) *

Upload your invoice or receipt (proof of transaction) *

Click or drag files to this area to upload. You can upload up to 2 files.

Date of detection of the fault or complaint *

Short description of the product complaint *

Document, picture to prove complaint (optional)

Do you want feedback on the product you are complaining about? *

Please note that by selecting "Yes", you acknowledge that as a member of the Adhoc.Support advocacy community, you will receive email notifications about the product complained about, its current events and events affecting you, as requested.

3. Details of the complained party

Please give us the details of the trader where your customer complaint originated.

In all cases, please indicate who the seller is and the details of the seller invoice to which the complaint relates.

Name of the complained party *

Please give us the details of the trader where your customer complaint originated.

Address of the complained party (place of purchase) *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

VAT number of the complained party *

Phone number of the complained party *

Email address of the complained party

Website / URL

Name of contact person (if known)

First

Last

4. Summary and submission of product complaint

Updating preview…

I declare that I accept responsibility for the information I provide *

By filing a complaint, you acknowledge and agree that the complaint you have filed meets the legal requirements for filing a complaint against another person in civil, substantive, and criminal matters.
By filing this complaint, you acknowledge and agree to be bound by the fact that you are jointly and severally liable for any moral and material damages resulting from the untrue statement.

You acknowledge that your complaint may affect the business reputation of others and the perception of your commercial product. You therefore wish to make only truthful statements in your complaint.

By accepting this statement, I voluntarily and expressly consent to the processing, transfer and processing of my data that I provide to ADHOC.SUPPORT - WebshopCompany LTD. UK for the purposes of providing consumer advocacy assistance, advice and representation.

The ADHOC.SUPPORT lobbying community is represented by WebshopCompany LTD. UK (company number 08595221) registered and incorporated in England and Wales with its registered office at 1 Northumberland Avenue, Trafalgar Square, London, WC2N 5BW, United Kingdom

By accepting this declaration, I acknowledge that ADHOC.SUPPORT - WebshopCompany LTD. UK will process, transfer and use the personal data and any special data provided by me for the purposes of contacting me and providing me with commercial, consumer assistance, advice and advocacy services requested by me.

I acknowledge that ADHOC.SUPPORT - WebshopCompany LTD. UK, in particular but not limited to the Managing Director, the Legal Director, the Regional Advocacy Community Managers and staff, including through the use of contracted partner law firms, will personally assist in the processing, transfer and handling of my personal data and sensitive data by all employees who are involved in contacting me and providing the commercial assistance, advice and advocacy community representation that I request.

I acknowledge that ADHOC.SUPPORT - WebshopCompany LTD. UK will only transfer or disclose my personal data or sensitive data if I have given my prior express written consent. This also applies to the transmission of personal data or special data to public authorities, prosecutors, courts or other public bodies, or to the press or third parties. In such cases, my express written consent is required.

I acknowledge that ADHOC.SUPPORT - WebshopCompany LTD. UK is available to provide legal assistance, legal advice or legal representation. I acknowledge that ADHOC.SUPPORT - WebshopCompany LTD, on behalf of an attorney, will only provide my personal information and any special information to the attorney with my prior written consent.

I acknowledge that ADHOC.SUPPORT - WebshopCompany LTD. UK will use my personal and specific data provided by me in a non-personally identifiable manner for the purposes of analysing complaints and mass complaints, for press coverage and for statistical reporting. I acknowledge that in case of my explicit request, ADHOC.SUPPORT - WebshopCompany LTD. UK will present my complaint or commercial objection to the press using the so-called fantasy name.

I acknowledge that ADHOC.SUPPORT - WebshopCompany LTD. UK will, upon my request, provide me with information about my personal and special data processed by it, the purpose, legal basis and duration of the processing, the name, address (registered office) and activities of the data processor in connection with the processing, as well as who receives or has received these data and for what purpose.

ADHOC.SUPPORT - WebshopCompany LTD. UK shall provide the requested information in writing and in an intelligible form within the shortest possible time from receipt of my request, but not later than 30 days.

I acknowledge that I am responsible for the accuracy of any personal data or special data concerning a third party that I provide to ADHOC.SUPPORT- WebshopCompany LTD. UK and for the lawfulness of the obtaining of such data or special data by me.

I declare that I have shared information with the ADHOC.SUPPORT - WebshopCompany LTD. UK team and third parties from a true, authentic and legitimate source, and that I am aware of my criminal liability. I also authorise the use of this data in the form agreed with me or submitted by me elsewhere in the course of submitting my personal interests or in the course of community advocacy as indicated above.